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Gilberto J. Palau |
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Crofton, Md 21114 USA |
(e) gilbertpalau at gmail dot com (w) http://www.gilbertopalau.com |
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WORK EXPERIENCE |
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April 2008 - Present |
Children's National Medical Center |
Washington, DC |
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Our team is in charge of supplying support to over 2000 computers at the main hospital and over 5000 users. Our support team is a close knit outfit of it professionals where we do everything from printer installations, to virus interception. We help with hospital propietary applications as well as a Citrix deployment of remote desktops. Our ticket system runs Remedy 8.0. 90% of the supported OS is Windows XP Pro SP2, and about 10% is Mac OS X 10.5.2.
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July 2007 - February 2008 |
USMAX, Corp. |
Gambrills, Md. |
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Was part of the team in charge of Helpdesk Support and Network Engineering for our main customer Key Impact Sales. We had around 500 to 1000 computers, mostly Dell Laptops. Our daily task list including network monitoring of our T3 Infrasctructure and Voip Pipeline. Our main OS topography was Windows XP Pro SP2, although we had one or another MacOS X 10.5.2 computer. Our ticket system was Deskpro along with another propietary application I built for inventory. There was some travel scheule once a week to go to our clients 2nd largest office in New Jersey. Supporting applications between Microsoft Office and other propietary applications as well as Microsoft Exchange.
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October 2004 - April 2006 |
Lomba, Luciano, Méndez & Dolagaray, PSC |
San Juan, PR |
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IT Supervisor for their operation. I managed their Windows 2003 Server, a main deployment of 20 Dell Laptops running Windows XP Pro, OWA and Exchange. Supporting Excel and Quickbooks.
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January 1st 2000 - Present |
iGamix, Inc. |
San Juan, PR |
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Developer for Nuntius, a blogging platform. Powered sites that iGamix, Inc. owned, mainly covering gaming news for PC, Xbox & E-Sports in general datajuegos.com, zonabox.com, igamix.com, esports-la.com and other gaming productions part of the iGamix network of sites.
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Summer 1995 - Fall 1999 |
Kinergia, Corp. |
San Juan, PR |
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Founded a consulting firm to handle IT Support to small and medium business in San Juan, PR. Our main source of income was building E-Business applications mostly B2E and B2B. Amongst our clients were prominent marketing agencies, Bacardi Corporation and medium sized to enterprise sized accounting firms and lawfirms.
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CERTIFICATIONS |
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MCSE(c), A, N, ACSE(c)
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SKILLS |
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Systems/Environments: Linux, FreeBSD, Redhat, Ubuntu, MS-Windows 9x/NT/200x/XP/Vista & Server, Mac OSX Tiger/Leopard Client & Server
Software: mySQL, Apache, Dreamweaver, Microsoft Office, Wide branch of Mac Software. Technologies: PHP, DHTML, JavaScript, SQL, XML, TCP/IP Networking, Ruby on Rails. |
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EDUCATION |
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Fall Trimester 1989 - Spring 1994 |
University of Massachusetts |
Amherst, MA |
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BS Computer Engineering
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Fall Semester 1995 - Summer 1999 |
University of Sacred Heart |
San Juan, PR |
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BS Multidisciplinary Degree
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